Skype ID : RoyaleWin
13/12/2018, 20:42 (GMT+8)
FAQ
Deposit How do I deposit funds in my account?

Funds may be deposited into your account using the following methods:

Depositing funds through Online Banking, ATM transfer or Cash Deposit

After you have made the bank transfer / bank-in. Please make demand deposits following the guidelines below.

  1. You have to click the icon on the top right Deposits Royalewin homepage.
  2. Choose the bank that you have made the transfer.
  3. Enter the amount of your deposit.
  4. Choose your deposit channel.
  5. Enter the reference code (for internet banking only)
  6. Fill in the Date / Time and click submit.
  7. Click " Choose File " then you need to find the receipt in your computer and click " Open ".

After you have sent, we will process your deposit and credit to your account.

Processing time for deposit will take 1-5minutes subjected to the respective Bank's processing turnaround time.

* Please note that we do not accept any deposit via cheques, any cheques that is deposited into our account without prior notice will be penalized.

Withdrawal How do I withdraw funds in my account?

Funds may be withdrawn from your account using the following methods:

Withdrawing funds through Local Bank Transfer

Age requirement?

To join you need agree to the Terms & Conditions and be at least 18 years old or above. Most countries have their own rules regarding online gaming and so you must make sure you're aware of any regulations and adhere to their rules.

How do I make a deposit?

Funds may be deposited into your Royalewin member account using the following methods:
- Local bank transfers

As our valued customer we will always strive to keep banking free of charge for you. You will not be charged by us for any deposits into or withdrawals out of your account - unless we specifically alert you in advance that the particular method you have requested carries an excess charge.

How can I be certain games are fair?

We have professionals to calculate the payout percentage for all our games, making sure that you can be certain that our games meet industry standard fairness regulations.

Is my personal information secure?

We will makes sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 128 bit encryption Standard) and is stored in secure operating environments that allow customer making payments online has never been safer. Royalewin will not disclose your personal information to any third party.

Forget username or password?

Customer can retrieve username by email to us at [email protected] If member wish to retrieve password, login our web site, on right blank there's a forget password function, click and fill in particular details, password will reset and send to customer email.

What are the supported currencies?

MYR - Ringgit Malaysia

What is the maximum bet amount of Royalewin?

Each sports and betting products have their own maximum stake and these amount may increase or decrease depending on the bet's pool size and the time the bet was placed. It is advisable to refer to the MAX stake on the mini bet list shown on the left hand frame by clicking on the price whenever you want to place a bet.

What is the minimum bet amount of Royalewin?

The minimum bet amount is one unit of the currency you opened your account in,depending on the games and table you choose.

How long does it take for bets to be settled?

We aim to settle bets as quickly as possible, however for some events official confirmation of the result is necessary which may delay the settlement procedures.

How long does it take for withdrawal?

During bank working hours, it takes within 5-15 minute to process withdrawals.

I have problems loading some of the content of the website. How can I solve this issue?

There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advice you update your Flash Player and your browser.